About me

I recently completed my Master of Science in Business Analytics at Northern Arizona University, graduating in December 2025 after earning my Bachelor’s degree in Information Systems Management in December 2024. My undergraduate work focused on aligning IT strategy with organizational goals, while my master’s program strengthened my technical and analytical capabilities through advanced coursework in data mining, predictive analytics, and machine learning.

I’m now applying these skills in my current roles, where I support multi‑site IT operations, conduct structured testing, analyze performance data, and develop clear, actionable documentation. Looking ahead, I’m focused on growing into roles that blend analytics, product testing, and technology strategy—spaces where I can combine my technical foundation, problem‑solving ability, and passion for building reliable, user‑centered systems.

Background

I’m originally from the San Francisco Bay Area and graduated from Bishop O’Dowd High School in 2020 at the start of the COVID-19 pandemic. At O’Dowd I developed a lasting commitment to social and climate justice, learning to turn personal experiences into meaningful action with my community.

That commitment naturally connects to my love of the outdoors. I recharge by getting outside going for hikes, swimming, running, biking, and fly-fishing. Those hours on the trail or water remind me why stewardship matters. My ideal role reflects that passion, contributing to work that protects wild places and advances climate solutions.

I’m also deeply involved in car culture. Since the pandemic, I’ve been active in local clubs and even founded a group called Slo Fellas. That community has introduced me to people from all walks of life and pushed me to learn, lead, and grow in new ways.

Professional Work Experience

Information Technology Technician I, NACOG Head Start — IT Support & Operations (Dec 2025–Present)

• Support multi‑site operations by diagnosing, testing, and resolving hardware, software, and network issues across Head Start centers.
• Conduct structured testing and documentation for system changes, device rollouts, and workflow updates to ensure reliability and consistency.
• Analyze service data to identify recurring issues, validate data quality, and recommend process improvements.
• Create SOPs, knowledge‑base articles, and training materials to standardize procedures and improve staff self‑sufficiency.
• Collaborate with cross‑functional teams—including education, operations, and vendor partners—to troubleshoot issues and coordinate technology needs.
• Maintain accurate records of testing procedures, device configurations, and system updates to support compliance and audit readines

  Student Technology Services, Northern Arizona University — IT Support (Nov 2022–Dec 2025)

• Provide front-line support for hardware, software, and networking issues; diagnose, repair, and upgrade student/university devices. (780 incidents solved)
• Guide students using 1:1 tutoring and tutorials to improve digital skills and self-sufficiency.
• Work within ServiceNow to triage, track, and resolve requests in an enterprise workflow.
• Earned Data, Network, and Hardware certifications through the Student Tech Center; allowing for more responsibility in my role.

  Alameda County Fairgrounds — IT Intern (May 2023–Aug 2023)

• Built and maintained cable and network infrastructure to support large-scale fair operations; ensured connectivity for remote offices and event sites.
• Delivered on-call, cross-department IT support (racing, betting, logistics, parking, food services, marketing), coordinating fixes in fast-moving environments.
• Managed secure device upgrades and data backups, strengthening reliability and continuity during peak traffic periods.

  Core IT Capabilities

  Device triage & repair • Windows/macOS/Linux • Networking fundamentals • Incident management (ServiceNow) • Customer education & enablement • Secure imaging/backups • Enterprise IT support • Structured testing & documentation • Multi‑site operations support • Data validation & quality checks • SOP creation & knowledge‑base development • Cross‑functional troubleshooting & stakeholder communication.

Academic Experience

Graduate Analyst (M.S. Business Analytics, NAU — Dec 2025)

• Apply the analytics lifecycle: data acquisition/cleaning → EDA → modeling (linear/logistic/log-linear) → validation → storytelling. (Capstone Project)
• Build dashboards and KPI views with Excel & Tableau; communicate findings clearly to non-technical stakeholders.
• Develop database skills for analytics: SQL, data warehousing, ETL pipelines, and data modeling to make datasets analysis-ready.
• Recognized as the Outstanding Graduate Student, MS Business Analytics (Fall 2025). Representing an above average performance academically, and a commitment to excellence.

Skills

Analytics & Modeling

Descriptive, predictive, and prescriptive analytics; selecting and building appropriate models; using models to analyze business problems.

Data Management & Engineering

Data acquisition and management for analytics; identifying, collecting, storing, and governing data.

Business/IT Strategy & Systems

Aligning IT strategy with business strategy; designing and managing IT/IS to solve business problems.

Communication & Storytelling

Communicating results to technical and non-technical audiences using best practices in writing, presentations, visualization, and data storytelling.

IS Standards, Frameworks, & Governance

Understanding information security considerations within enterprise systems and networks, and applying relevant standards or frameworks to solve business problems.

Professional/Process Skills

Problem definition and scoping with stakeholders; converting objectives into measurable analytics tasks.